Abolishing Performance Appraisal: Why They Backfire and What to Do About It
COENS, T. & JENKINS, M. (2000) Abolishing Performance Appraisal: Why They Backfire and What to Do About It (Chapter 4: Coaching employees in the new workplace), San Francisco: Berrett-Koehler Pub., p. 73-114. Five primary tasks of coaching Guidance and direction …
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