Tag: Manager

Harness the Power of Frontline Supervisors to Turn HR Policies into Performance Gains

Voir How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services One approach to creating a learning environment is to broaden the core responsibilities of frontline supervisors—beyond traditional duties of monitoring and administration to a set

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The Big Question for Performance Management: Why Do Managers Use Performance Information?

Moynihan, Donald P., Pandey, Sanjay K. (2010). The Big Question for PerformanceManagement: Why Do Managers Use Performance Information?, The Journal of Public Administration Research and Theory, March 2010, 18p. We propose a slightly different question, which we believe is another big

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The Balanced Scorecard as an Intellectual Technology

Edenius, M. and H. Hasselbladh. 2002. The Balanced Scorecard as an Intellectual Technology. Organization. Volume 9 (2): 249-273. How the BSC partakes in shaping the world it is intended to reflect. The BSC: Naturalizes alledged cognitive limitations among manager Induces

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Les rôles professionnels du cadre

Rôle Ensemble organisé de comportements appartenant à un poste de travail ou à une position identifiable (Sarbin et Allen, 1968) Rôles interpersonnels Symbole Participation symboliques à certains événements. Agent de liaison S’appuie sur son autorité et son statut pour développer

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Managers et leaders … en quoi sont-ils différents

Zaleznik, A. (2004, 1977). Managers and leaders – Are they different?, Harvard Business review. Détenu entre les mains d’un individu, le pouvoir comporte des risques: Confondre pouvoir et aptitude à obtenir des résultats immédiats Négliger les nombreux moyens légitimes d’accroître

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