Liu, Xiangmin and Rosemary Batt (2010). How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services, Articles & Chapters. Paper 347. In response to evolving customer demands, many companies are adopting competitive strategies that emphasize innovation in products, processes, and …

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Freedman, David H. (2010). Wrong: Why experts keep failing us – and how to know when not to trust them. Little, Brown and Company, New York, 295p. Traps Bias and Corruption Irrational Thinking Pandering to the audience Ineptitude Lack of …

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