Tag: Coaching

Voir How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services One approach to creating a learning environment is to broaden the core responsibilities of frontline supervisors—beyond traditional duties of monitoring and administration to a set …

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Liu, Xiangmin and Rosemary Batt (2010). How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services, Articles & Chapters. Paper 347. In response to evolving customer demands, many companies are adopting competitive strategies that emphasize innovation in products, processes, and …

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Liu, Xiangmin and Batt, Rosemary (2010). How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services. Articles & Chapters, Paper 347. Along with the increased emphasis on workplace learning, evidence also is accumulating that organizations are …

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Carson, J. B., Tesluk, P. E., & Marrone, J. A. (2007). Shared leadership in teams: An investigation of antecedent conditions and performance. Academy of Management Journal, 50 (5), 1217-1234. Leadership is considered crucial for enabling team effectiveness (Cohen & Bailey, …

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COENS, T. & JENKINS, M. (2000) Abolishing Performance Appraisal: Why They Backfire and What to Do About It (Chapter 4: Coaching employees in the new workplace), San Francisco: Berrett-Koehler Pub., p. 73-114. Five primary tasks of coaching Guidance and direction …

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