Wexler, M.  2001.  «The who, what and why of knowledge mapping».  Journal of Knowledge Management, Vol. 5, No 3, p. 249-263. The Knowledge Map (K-Map) is a guide, not a repository – Davenport and Prusak, 1998 The competitive advantage rests …

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Freedman, David H. (2010). Wrong: Why experts keep failing us – and how to know when not to trust them. Little, Brown and Company, New York, 295p. Traps Bias and Corruption Irrational Thinking Pandering to the audience Ineptitude Lack of …

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CANNON, Mark D. & WITHERSPOON, Robert, «Actionable feedback : Unlocking the power of learning and performance improvement», Academy of Management Executive, 2005, vol.19, no 2, p. 120-134. Critical Feedback Not only is it unsavory to give, but its delivery frequently …

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