Voir How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services One approach to creating a learning environment is to broaden the core responsibilities of frontline supervisors—beyond traditional duties of monitoring and administration to a set …

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Fitzsimons, D., K. T. James, et D. Denyer (2011). “Alternative approaches for studying shared and distributed leadership.” International Journal of Management Reviews 13: 313-328. Further, differing expectations and specialized expertise of knowledge workers in the post-industrial era may also contribute …

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Liu, Xiangmin and Rosemary Batt (2010). How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services, Articles & Chapters. Paper 347. In response to evolving customer demands, many companies are adopting competitive strategies that emphasize innovation in products, processes, and …

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Liden, Robert C., Wayne, Sandy J., Zhao, Hao and Henderson, David (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership quarterly, Vol. 19, pp. 161-177. Introduction With confidence shaken in business leadership, interest has been increasing in …

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Dennis, Robert S. and Mihai Bocarnea (2005). Development of the servant leadership assessment instrument. Leadership & Organization Development Journal, 26, 7/8, pp. 600-615. Transformational leadership shows leaders focused on the organization, and is insufficient to explain behavior that is altruistic in …

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Keene, Angelique (2000),”Complexity theory: the changing role of leadership”, Industrial and Commercial Training, Vol. 32 Iss: 1 pp. 15 – 18 Businesses and the leaders of these businesses, are increasingly being bombarded with change at all levels. The pace of change relentlessly increases as …

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Guns, Bob (1998),”The Chief Knowledge Officer’s Role: Challenges and Competencies”, Journal of Knowledge Management, Vol. 1 Iss. 4, pp. 315 – 319 CKOs must convert knowledge into profit by leveraging the corporation’s intellectual assets. 2 dimensions: creating the corporation as a learning organization …

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Moynihan, Donald P., Pandey, Sanjay K. (2010). The Big Question for PerformanceManagement: Why Do Managers Use Performance Information?, The Journal of Public Administration Research and Theory, March 2010, 18p. We propose a slightly different question, which we believe is another big …

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Brudan, A.(2010). Rediscovering performance management: systems, learning and integration, Measuring Business Excellence, Vol. 14, no. 1, pp. 109-123. Sources of tension in the field: The fragmented body of knowledge of performance management as a discipline Tension between the command and control …

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