Harness the Power of Frontline Supervisors to Turn HR Policies into Performance Gains

Voir How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services One approach to creating a learning environment is to broaden the core responsibilities of frontline supervisors—beyond traditional duties of monitoring and administration to a set of performance-oriented tasks that identify, assess, and develop the competencies of their employees and align… Continue reading Harness the Power of Frontline Supervisors to Turn HR Policies into Performance Gains

Alternative Approaches for Studying Shared and Distributed Leadership

Fitzsimons, D., K. T. James, et D. Denyer (2011). “Alternative approaches for studying shared and distributed leadership.” International Journal of Management Reviews 13: 313-328. Further, differing expectations and specialized expertise of knowledge workers in the post-industrial era may also contribute to the emergence of shared leadership (Carson, Tesluk et Marrone, 2007; Cox, Pearce et Perry,… Continue reading Alternative Approaches for Studying Shared and Distributed Leadership

How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services

Liu, Xiangmin and Rosemary Batt (2010). How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services, Articles & Chapters. Paper 347. In response to evolving customer demands, many companies are adopting competitive strategies that emphasize innovation in products, processes, and technologies. These strategies, in turn, have enhanced the demand for workplace learning because employees need to… Continue reading How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services

Servant leadership: Development of a multidimensional measure and multi-level assessment

Liden, Robert C., Wayne, Sandy J., Zhao, Hao and Henderson, David (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership quarterly, Vol. 19, pp. 161-177. Introduction With confidence shaken in business leadership, interest has been increasing in the development of leaders who set aside self-interest for the betterment of their followers and organizations (Boyatzis… Continue reading Servant leadership: Development of a multidimensional measure and multi-level assessment

Best practices in servant leadership

Wong, Paul T. P. and Davey, Dean (2007). Best practices in servant leadership. Servant Leadership Roundtable, Regent University – School of Global Leadership & Entrepreneurship The nature of both work and the workplace has changed drastically (Billett, 2006). The focus of leadership needs to be shifted from process and outcome to people and the future. The… Continue reading Best practices in servant leadership

Development of the servant leadership assessment instrument

Dennis, Robert S. and Mihai Bocarnea (2005). Development of the servant leadership assessment instrument. Leadership & Organization Development Journal, 26, 7/8, pp. 600-615. Transformational leadership shows leaders focused on the organization, and is insufficient to explain behavior that is altruistic in nature, or follower-focused; thus servant leadership theory, which is follower focused, explains such behaviors. –… Continue reading Development of the servant leadership assessment instrument

Servant leadership: An Opponent-Process Model and the Revised Servant Leadership Profile

Wong, Paul T. P. and Don Page (2003). Servant leadership: An Opponent-Process Model and the Revised Servant Leadership Profile. Servant Leadership Roundtable – October, 2003. Most of the companies at the top of Fortune Magazine’s best companies to work for in America have adopted some aspects of SL There are at least two reasons for its resurgence: SL is part of the… Continue reading Servant leadership: An Opponent-Process Model and the Revised Servant Leadership Profile

A factor analysis of Page and Wong’s servant leadership instrument

Dennis, Rob and Bruce E. Winston (2003). A factor analysis of Page and Wong’s servant leadership instrument. Leadership & Organization Development Journal; 2003; 24, 7/8, pp. 455-459. Russell and Stone (2002) state that serving others offers the potential to positively revolutionize interpersonal work relations and organizational life. Dennis an Winston (2003) tested the tool presented by… Continue reading A factor analysis of Page and Wong’s servant leadership instrument

A conceptual framework for measuring servant-leadership

Page, D., & Wong, P. T. P. (2000). A conceptual framework for measuring servant leadership. In S. Adjibolooso (Ed.), The human factor in shaping the course of history and development. American University Press. Introduction Among the many leadership styles (i.e., authoritarian, benevolent dictatorship, participatory, etc.) the one that best represents the ideals embodied in the human factor… Continue reading A conceptual framework for measuring servant-leadership

How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services

Liu, Xiangmin and Batt, Rosemary (2010). How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services. Articles & Chapters, Paper 347. Along with the increased emphasis on workplace learning, evidence also is accumulating that organizations are devolving human resource management (HR) responsibilities to supervisors and line managers in order to enhance… Continue reading How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services